mentor training

Interpersonal Dynamics
Project Management
Constructive Conflict
Interpersonal Dynamics


This workshop examines key topics in managing conflict.  Participants will learn how to approach and resolve conflict more effectively, even when faced with challenging people and situations.  The experiential course methodology includes identifying and pursuing personal learning goals and “learning how to learn” by practicing new behaviors and receiving constructive feedback in a supportive learning environment.


6 hours

Audience and Size

1) High potential individual contributors, managers, and organizational leaders
2) High influence employees and opinion leaders
3) Challenged intact groups. Diversity of enrollees is encouraged. A minimum of 10 participants is suggested, with a limit of 25

Learning Objectives

The end result of the workshop will be the ability to manage conflict and achieve goals in a more effective and culturally sensitive way. Toward this end the following interpersonal dimensions will be examined in depth:
  • Understand conflict and its value
  • Identify personal conflict style and orientation
  • Recognize other conflict styles
  • Assess conflict situations clearly
  • Practice using different conflict styles and resolution techniques
  • Improve rapport through conflict


Each module of the course begins with a brief lecture introducing one or more new concepts. Each short lecture is followed by break-out exercises, typically in groups of two to four, in which the new concepts are applied and new behaviors are practiced. Exercises are followed by facilitated group discussions of the experience, as well as individual learning and its applicability to unique work situations. Each course is led by two experienced facilitators from the Stanford Graduate School of Business. The high facilitator to participant ratio supports true experiential learning and ensures individualized attention to each participant’s learning goals.


All Facilitators of Mentor’s Leadership workshops and programs are active at the Stanford Graduate School of Business (GSB). Each has many years of experience facilitating the nine-week “Interpersonal Dynamics” course at the GSB, upon which Mentor’s Experiential Learning Series courses are based. All of Mentor’s Facilitators have advanced degrees and are thoroughly trained in group development, individual and group facilitation, feedback, diversity, conflict management, influence, rapport building, and group dynamics. All have worked in a variety of organizations, and many are also executive coaches.