mentor training

Interpersonal Dynamics
Project Management
The Art of Feedback
Interpersonal Dynamics


Daniel Goleman, author of “ Emotional Intelligence,” points out that feedback is an essential part of professional success. The topic of feedback often evokes negative associations such as criticism, defensiveness, and conflict. However, feedback is a powerful catalyst in personal and professional development. When managed well it builds rapport, develops competence, and improves productivity. The challenge is how to give and receive feedback in ways that promote openness and receptivity.

This workshop is designed to support and strengthen the participants’ abilities to provide useful and effective feedback to peers, managers and subordinates. Participants will learn conceptual models regarding feedback, and will engage in facilitated experiential exercises. They will explore their own styles in delivering and receiving feedback, and will receive feedback on their effectiveness.


6 hours

Audience and Size

  • High potential individual contributors, managers, and organizational leaders
  • High influence employees and opinion leaders
  • Challenged intact groups
  • Diversity of enrollees is encouraged. A minimum of 10 participants is required, with a limit of 25

Learning Objectives

  • Learn the fundamentals of effective communication
  • Understand the dynamics of giving and receiving feedback
  • Identify your personal style and challenges in giving and receiving feedback
  • Avoid the common traps in the feedback process
  • Develop confidence giving and receiving feedback in an effective, constructive way


Each module of the workshop begins with a brief lecture introducing one or more new concepts. Each short lecture is followed by break-out exercises, typically in groups of two to four, in which the new concepts are applied and new behaviors are practiced. Exercises are followed by facilitated group discussions of the experience, as well as individual learning and its applicability to unique work situations. Each course is led by two experienced facilitators from the Stanford Graduate School of Business. The high facilitator to participant ratio supports true experiential learning and ensures individualized attention to each participant’s learning goals.


All Facilitators of Mentor’s Interpersonal Effectiveness workshops and programs are active at the Stanford Graduate School of Business (GSB). Each has many years of experience facilitating the nine-week “Interpersonal Dynamics” course at the GSB, upon which these workshops and programs are based. All of Mentor’s facilitators have advanced degrees and are thoroughly trained in group development, individual and group facilitation, feedback, diversity, conflict management, influence, rapport building, and group dynamics. All have worked in a variety of organizations, and many are also executive coaches.