mentor training
Management Workshops


Performance Feedback and Discussion
Management Workshops
Description
Discussing performance problems takes courage and skill, and too many managers gloss over important issues or avoid difficult discussions altogether. This half-day workshop provides managers the guidelines and tools they’ll need to confront performance issues before they reach “emergency” status. Managers will learn how to give helpful performance feedback, respond to defensiveness or resistance, and collaboratively create specific actions to remedy the situation.
 
Length
3 hours
 
Audience
Anyone in management, or those who have supervisory responsibilities (or soon will).
 
Learning Objectives
  • Determine the strategy, objectives and expected results for any performance feedback conversation.
  • Learn to use a step-by-step model to give performance feedback.
  • Acquire skills to deal with three common types of defensiveness in performance feedback conversations.
  • Use techniques to redirect objections back to the topic at hand.
  • Learn how to move employees to make a specific commitment for change.
Methodology
Facilitators use a variety of training methods for each workshop, including large group discussions, individual work and reflection, assessments, small group discussions and exercises, case studies and simulations for role-play. Videos that are applicable will form a part of some workshops.  
 
This is an interactive workshops with a 40/60 split between concept/theory and practical application of skills discussed.
Class size should be kept under 25, so each participant will have the opportunity to gain techniques for the types of situations they deal with or expect to deal with.
 
About the Facilitator
The lead facilitator for this workshop has been a soft skills instructor and coach to Bay Area companies for over 30 years. He is a master trainer, having delivered over 2000 training sessions and trained dozens of instructors in his career. He has authored a full series of managerial soft skills courses, and he specializes in communication and relationship topics.